FAQs

How long will it take to receive my order?

All orders are created as they are placed. Therefore, depending on the item(s) ordered, it may take up to 6 weeks to receive. A more definite time frame will be placed on your bill once the order is placed.

What if I do not have a PayPal account; how do I pay?

If you do not have a PayPal account, don’t worry!  From my understanding, you may use your debit/credit card upon checkout via PayPal without an account.  However, it only takes seconds to sign up for a PayPal account; it’s a safe way to purchase online.

Do I receive quantity discounts?

Orders over a certain amount or quantity may be eligible for a discount. Please contact me to discuss these issues.  From time to time, I will offer special discounts or sales.  Certain items do qualify for quantity discounts; please email me for more information.

How is shipping calculated?

Shipping is FREE with all items.  You will receive a tracking number once the item has been shipped. This applies to shipping within the United States only!  I am happy to ship Internationally; however, there will be extra shipping charged. You may email me and get invoiced via PayPal or pay via my Website and have the extra shipping invoiced separately.

Can I track my order process?

I will let you know once your order is ready to ship. Once I ship your order, I will provide you with a tracking number. Should you have any questions in between, do not hesitate to contact me.

Is insurance included with my shipping?

Please let me know if you would like to include insurance.

Can my order be changed once it has been placed?

Yes and no.  You may change an order ONLY if I have not started working on them. Once the order is in the process of being created, it CANNOT be changed. Please contact me as soon as possible if  you wish to make any changes. IF possible, I will make the changes for you. However, please understand, if I have started on your order, I WILL NOT be able to make changes.

What if I have questions that are not listed here?

Should you have any other questions, please do not hesitate to contact me. Emails and voicemails will be returned within 24 hours.

 

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